Privacy Policy

1. Introduction

Dreamloop (“we,” “us,” or “our”) operates this website and related services (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Service. By using the Service, you agree to the practices described here. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 You provide directly

• Account details such as name, email address, and profile information when you register or sign in (including via third-party login providers).
• Payment and billing information processed by our payment partners (we do not store full card numbers on our servers).
• Communications you send us (support requests, feedback, surveys).
• Content you upload or submit for processing (for example, prompts, images, or other media used with AI tools), as needed to provide the Service.

2.2 Collected automatically

• Device and log data: IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.
• Usage data: feature usage, session duration, and diagnostic events to improve reliability and security.
• Cookies and similar technologies as described in our cookie practices where applicable.

3. How We Use Information

We use collected information to:

• Provide, maintain, and improve the Service, including AI generation and related features.
• Authenticate users, secure accounts, and detect fraud or abuse.
• Process transactions and send related notices.
• Respond to inquiries and provide customer support.
• Send service-related announcements and, where permitted, promotional communications (you may opt out where required by law).
• Comply with legal obligations and enforce our terms.
• Analyze usage in aggregated or de-identified form to improve product experience.

4. Legal Bases (EEA/UK users)

If applicable law requires a “legal basis,” we rely on: performance of a contract with you; our legitimate interests (security, product improvement, analytics) where not overridden by your rights; your consent where required; and compliance with legal obligations.

5. Sharing and Disclosure

We may share information with:

• Service providers who assist with hosting, analytics, email delivery, authentication, payments, customer support, and AI inference, bound by confidentiality and instructions consistent with this policy.
• Professional advisors (lawyers, accountants) where appropriate.
• Authorities when required by law, legal process, or to protect rights, safety, and security.
• Business transfers in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

We do not sell your personal information as “sale” is defined under U.S. state privacy laws where those laws apply.

6. Uncensored and Sensitive Media Handling

Because Dreamloop supports uncensored image and video generation, your prompts, uploads, and outputs may include explicit or sensitive content. We process this content to provide core features such as generation, rendering, delivery, abuse prevention, and security monitoring.

Please avoid uploading personal or sensitive media unless necessary. You are responsible for obtaining lawful consent and rights for any person or material included in your uploads or generated outputs.

7. Retention

We retain information for as long as needed to provide the Service, meet legal, accounting, or reporting requirements, resolve disputes, and enforce agreements. Retention periods may vary by data category and jurisdiction.

8. Security

We implement technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, to object to certain processing, to data portability, or to withdraw consent. You may also have the right to lodge a complaint with a supervisory authority. To exercise applicable rights, contact us using the details below. We may need to verify your identity before responding.

10. Children

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have done so, please contact us and we will take appropriate steps.

11. International Transfers

We may process information in countries other than where you live. Where required, we use appropriate safeguards (such as standard contractual clauses) for transfers from the EEA, UK, or Switzerland.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version and update the “Last updated” date. Material changes may be communicated through the Service or by email where appropriate.

13. Contact Us

For privacy-related requests or questions, contact us at the address or email we publish for privacy inquiries on the Service, or through your account support channel.

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